Rob is a software entrepreneur who is Co-Founder and CTO of Gearcloud Labs, a software company developing machine learning technologies for customer service. Rob previously founded Iliotech Software Services and has been involved in other software startups spanning e-commerce, mobile advertising, and social networking systems. Rob holds both B.S. and M.S. degrees in Electrical Engineering from Stanford University and is an honorary professor at Northeastern University in Shenyang, China.